Service

We are an award winning surf travel company, providing exceptional customer service to surfers (and surfers-to-be) who day in day out use us to travel the globe in search of that perfect wave. So in short you can count on us to make sure your latest surfing product arrives on time!

How to Order

Ordering with us is extremely safe & secure. Once you have chosen your surfing or travel product to buy simply click on the ‘buy now’ button. Keep adding items until you have finished shopping and then click on the ‘view basket’ button to review your purchases at the top right of each page and make any alterations. If you have a discount code to enter, do so now. Then click on ‘checkout’ where you will be asked for your payment information. You can pay by credit or debit card online.

If you prefer to order by telephone by credit/debit card or pay by cheque, please call our order line on 01637 851 403 during normal office hours.

Postage and Packaging

We offer free shipping for orders in the UK over £30. Orders placed before 3pm will be sent the same day.

Order value under £30

Order value over £30

Surfboards

Need something the next day? We can offer 24 hour delivery for £6.95 for items under 2KG. We can not offer this service to customers who have a postal code of:

B-Aberdeen, BT – Belfast, DD – Dundee, HS – Isle Of Lewis, IM – Isle Of Man, IV – Inverness, KW – Orkney Isles, KY – Kirkcaldy, PA – Paisley, PH – Perth, TR21-25 – Scilly Isles, ZE – shetland.

For more details on the delivery and returns click here.

Complaints

If you have any reason to feel you have been treated unfairly or you are disappointed with anything about your visit to us, please contact us immediately so that we can try to put things right. Our customers are the most important part of our business & we want you to be happy with your shopping experience.

You can write to us at Complaints Dept, Errant Surf Shop Ltd, 31 Chynance Drive, Newquay, Cornwall, TR7 4AA or email us at info@errantsurf.com

We will respond to you within 24 hours of receiving your complaint and attempt to resolve all problems within 5 working days.