Terms and conditions

The purchase of products from this web site is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our online surf shop website we recommend that you print a copy of these terms and conditions. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

Errant – Our Mail Order Service

As with our surfing holidays and surfing lessons will aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this we have a generic privacy policy which you can view here.

Our Products

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to dispatch the items specified. If this is not the case we will email you with the option either to cancel your order or, having told you when we can fulfil it when it will be delivered.

Payments

We can only accept payment in Pound Sterling (£). We accept Visa, Mastercard, Switch and Delta. If you are paying by Switch you will also need to include the card issue number or start date. If you order off-line you may also pay by cheque. Please make cheques payable to Errant Surf Shop Ltd and write your name and address on the back of the cheque. Cheque orders will not be processed until payment has been cleared. All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input. Some products contain some zero rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products including delivery charges. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. In the unlikely event that your payment card is used fraudulently to make a purchase with Errant Surf Shop Mail Order Service you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Cancelling your Order

We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery. You may cancel your order for any reason provided: -

• You or the recipient notifies us of your cancellation in writing/ e-mail to the address on our “contact us” page within seven working days of delivery.
• The goods remain unused and component parts are unopened.
• You or the recipient retain and take reasonable care of the goods until returned.
• You return packaged item(s) to Returns at Errant Surf Shop Mail Order Service to the address on the “contact us” page.

Please be aware that you will be responsible for any postage/carrier costs incurred in sending goods back to the Errant Surf Shop. We recommend that items being returned be sent via insured, trackable delivery for your protection. A refund can only be provided for items received back by us.

On receipt of the goods, Errant Surf Shop will give you a full refund of the amount paid (less the delivery charge) or an exchange/credit as required. Refunds can only be credited back to the original card that the goods were bought with. Please note that refunds for items bought as gifts can only be given to the original payer, and that if you decide to swap an item we can’t stop the payer knowing. On return of goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount /offer threshold. Errant Surf Shop can arrange for delivery of replacement products to you if required; this constitutes a separate contract between you and Errant Surf Shop. In this case, a charge will be made by Errant Surf Shop for packing, handling and delivery of goods. This does not affect your statutory rights.

Refunds and Exchanges

Should you find that the goods you’ve purchased from us are unsuitable/do not fit etc, they can be returned for a prompt refund or exchange if they are received back at the address below within 21 days, in new condition, with the original packaging, labelling and Errant Surf Shop receipt. The 21 days start from the day of dispatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period. We will provide a refund or exchange within 30 days of receiving the returned goods. We recommend that items being returned be sent via insured, trackable delivery for your protection. All return postage charges must be met by the customer, unless he or she is returning the goods due to a fault. In the case of warranty returns, goods must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. DVDs, videos and books are non-exchangeable and non-returnable, unless incorrect or defective. All of the above does not affect your statutory rights as a consumer.

Copyright and Trademark Notice

This website is owned and operated by Errant Surf Shop Ltd. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Errant Surf Shop Ltd. All audio and video clips are the sole property of Errant Surf Shop Ltd or their respective content providers. All software used on the website is the sole property of Errant Surf Shop Ltd or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Errant Ltd or Errant Surf Shop Ltd’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Errant Surf Shop Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Errant Surf Shop Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Errant Surf Shop Ltd shall immediately issue a credit to your credit card account in the amount of the charge.